Yakima FrontLoader Recall Information
SAFETY RECALL NOTICE: NHTSA Campaign 11E-017
April 28, 2011
Dear Yakima Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Yakima Products has decided that a defect that relates to motor vehicle safety exists in the FrontLoader top of car bike mount.
Your FrontLoader top of car bike mount is being recalled.
In the interest of ensuring absolute safety with our products, we ask that you remove those products from your vehicle.
Why is a recall being conducted?
A small number of units shipped from March 2010 through December 2010 have malfunctioned. In these instances bikes have become loose or have been ejected from the bike mount. The issue has been addressed in the current generation of the FrontLoader that began shipping in February 2011 and is currently at retail.
You can identify if your FrontLoader is part of the recall by examining the front wheel hoops. If you have four wheel position options, then you have the original design, which is part of the recall. If you have five positions, then you have the current FrontLoader, which is not part of the recall.
What are we doing about the problem?
Yakima is replacing defective products at no charge to consumers.
What should you do?
Remove these products from your vehicle and Click here to be taken to the online recall registration or call 1-888-925-4621 to speak with customer service.
Who should you contact if you have further questions or concerns?
Call Yakima customer service 1-888-925-4621 or email firstname.lastname@example.org.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
If after attempting to have your FrontLoader replaced you believe you have not been able to have your FrontLoader remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We appreciate your support of the Yakima brand and your patience during this recall. We look forward to serving you in the future.
Yakima Products, Inc.